Salesforce Einstein

Vendor
Written By Zack Huhn

Vendor: Salesforce

Solution Type: AI for CRM & Customer Engagement

Overview:

Einstein brings AI into Salesforce CRM, marketing, and service platforms. It offers predictive analytics, generative AI content, and automation to enhance customer interactions and team productivity.

Key Features:

  • AI-assisted sales forecasting

  • Generative AI for marketing and service teams

  • AI-powered recommendations and insights

  • Built-in to Salesforce platform

Use Cases:

  • Smarter sales and lead prioritization

  • Personalized marketing content

  • AI chatbots for customer service

  • Next-best-action recommendations

Zack Huhn
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